Privacy Policy

Last updated: September 2026 (Effective date: 2026.09.20)

1. Introduction

This Privacy Policy is formulated in accordance with the General Data Protection Regulation (EU) 2016/679 ("GDPR"). It explains how Quzhou Guangyuan Chemical Trading Co., Ltd. ("we", "us", "our") collects, uses, stores, processes, discloses and protects the personal data of customers, partners, website visitors and other individuals ("you" or "data subjects") located in the European Economic Area (EEA). This policy applies to all personal data collected through our official website, business inquiries, email communication, overseas trade cooperation, contract performance and all business interactions with EEA users.

2. Data Controller Information

Company Name: Quzhou Guangyuan Chemical Trading Co., Ltd. Business Scope: chemical products trading, hazardous chemical operation, import and export trade. Contact Address: Quzhou City, Zhejiang Province, China. Contact Email / Phone: sales@qzgychem.com. We are the independent data controller responsible for determining the purposes and means of personal data processing in compliance with GDPR.

3. Categories of Personal Data We Collect

We only collect necessary personal data for legitimate business purposes: 3.1 Identity Data: full name, job title, company name and business identity information of corporate representatives and contacts; 3.2 Contact Data: email address, phone number, business and postal address; 3.3 Transaction & Cooperation Data: inquiry records, quotations, contract content, order records, payment and settlement information, logistics and delivery data generated in chemical trade cooperation; 3.4 Technical Website Data: IP address, browser type, device information, access time and other anonymous technical data. We will not collect sensitive personal data such as race, religion, political opinion, health data or biometric information.

4. Legal Basis for Data Processing

4.1 Consent (Article 6(1)(a) GDPR): you have explicitly consented to the processing of your personal data for specific business inquiry and communication purposes; 4.2 Contract Performance (Article 6(1)(b)): processing necessary for the performance of chemical trade contracts, order fulfilment, logistics and after-sales service; 4.3 Legitimate Interest (Article 6(1)(f)): processing for legitimate business operation, customer relationship maintenance, market analysis and business optimisation; 4.4 Legal Compliance (Article 6(1)(c)): processing to comply with applicable laws, tax regulations, international trade and safety obligations.

5. Purposes of Processing

We use your personal data only to: respond to product enquiries, quotation requests and business cooperation; perform trade contracts, complete delivery, logistics and after-sales support; maintain business communication and product/industry updates; conduct internal statistics, market analysis and service optimisation; comply with international trade rules, safety supervision and legal requirements; and defend legal rights in possible business disputes.

6. Personal Data Sharing & Disclosure

We will not sell, rent or trade your personal data to any third party for commercial marketing purposes without your explicit written consent. We may disclose your data only to legitimate recipients where necessary for business performance: authorised logistics, freight forwarding and customs clearance providers for cross-border delivery; third-party service providers for website operation, technical maintenance and data storage; regulatory authorities, judicial institutions or government departments in accordance with mandatory legal requirements; and successor entities in case of merger, acquisition or business transfer (with continuing data protection obligations). All third-party recipients must sign confidentiality agreements and comply with GDPR standards.Enquiry form channel: the enquiry form is handled by our own server-side script and delivered over an encrypted (TLS) connection through our corporate mailbox. No third-party form relay is involved, and no enquiry content is stored on the web server; the resulting email is governed by our mail provider's terms.

7. Data Retention Period

We retain personal data only for the shortest period necessary: business inquiry data for 3 years after communication ends or the inquiry becomes invalid; contract and transaction data for 5–10 years after contract performance to meet international trade and tax archiving requirements; website technical data cleared within 12 months; and data required by legal supervision retained per the longest statutory period. After the retention period expires we will completely delete or anonymise your personal data.

8. International Data Transfers

Your personal data may be transferred to and processed in China, outside the EEA. In compliance with GDPR, we have implemented adequate technical, physical and organisational safeguards for all cross-border transfers so that the protection level is equivalent to GDPR standards.

9. Data Subject Rights Under GDPR

If you are an EEA resident you have the following rights under GDPR Articles 15–22: right of access; right of rectification; right to erasure (right to be forgotten); right to restriction of processing; right to data portability; right to object; right to withdraw consent; and the right to lodge a complaint with your local supervisory authority.

10. How to Exercise Your Rights

You may exercise these rights by email or written letter to our official contact channel. We will respond within one month (extendable by two further months for complex requests) in accordance with GDPR. We will verify your identity before processing to ensure data security.

11. Data Security

We have implemented comprehensive technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, destruction and illegal transmission, including encryption, access control, regular security inspection and staff confidentiality training. All data processing personnel strictly abide by confidentiality obligations.

12. Automated Decision-Making & Profiling

Our website and business operations do not adopt automated decision-making or profiling as referred to in GDPR Article 22. All business judgement and cooperation evaluation are manually reviewed by professional teams.

13. Cookies Policy

Our website may use necessary cookies to optimise browsing and count website access data. These technical cookies do not involve sensitive personal data collection. You can manage or disable cookies through your browser settings at any time.

14. Updates to This Policy

We reserve the right to update this GDPR Privacy Policy in line with business adjustment and legal updates. The updated version will be published on our official website and take effect immediately. Continued use of our website and business cooperation constitutes acceptance of the revised policy.

15. Contact Information

For any questions, suggestions or rights-exercise requests regarding this Privacy Policy, please contact us by email at sales@qzgychem.com. We will handle your enquiries professionally and promptly.